Blog Post

Why I Love my receptionist role

Viv Newman • Jan 23, 2023

Receptionist Viv talks about how she loves her job

A postcard in the local post office advertising for a part-time receptionist post caught my eye, so I decided to apply. In my visits to the Clinic for Physio treatment, I had always found the staff very friendly and helpful.

That was 6 years ago, so what’s so special about the job:-

1. The customers.

They can make you laugh, be sad and happy with their varied tales. You can hear about their travels abroad, their ailments, grandchildren being born. You name it, we’ve probably heard it. You really get to know the customers by taking time to listen and you might be the only person they have seen that day.

2. Representing the Clinic as a 1st point of contact.

Making someone feel at ease in a new environment is really important. It never ceases to amaze me how nervous people can feel on their 1st visit. Getting it right on that first visit, can ensure the Clinic is recommended to friends, neighbours and colleagues.

3. Communication .

Ensuring staff receive information from patients, dealing with the varied emails received, answering the phone, scheduling appointments to suit customer’s needs and leaving memos for other receptionists.

4. Learning new skills.

Mastering our patient computer software and its foibles ! Enhancing my knowledge of aspects of Podiatry and Physiotherapy to help customers. This goes a long way to keeping the “grey matter” ticking.

5. Being part of a great team.

Helping each other daily : being there for each other and listening when life decides to throw a “curved ball”. Having experienced this, I know, all too well, how this helped me. Working in a relaxed and happy environment.

So, 6 years gone and hopefully, more to come. I’m not ready for full retirement yet. We’ve been through covid, had to adapt our working practices but have come out the other side. It’s been a joy for me to work at the Clinic.

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What is Therapeutic Laser?

by Lucy Donnelly • 15 Oct, 2024

What is therapeutic laser? And how does it work? Therapeutic laser uses the power of light to reduce pain, inflammation and swelling as well as to encourage your body’s own healing mechanisms. It’s great for treating a huge range of problems including tendonitis, plantar fasciitis, wounds, bursitis, muscle tears and injuries. Laser can be used on both chronic (long term) and acute (recent) conditions. My 2 most recent successes that have totally stunned me as to how well they responded were a chronic back pain giving sciatic pain in the leg and an acute knee anterior cruciate ligament rupture. Both very different conditions where we used different layered settings, but both responded incredibly well and only needed up to 3 treatments. We have had our laser machine for 18 months now and I've only had 2 patients wish to stop their treatments due to limited benefits... most are keen to have the full course of 6 treatments or more. Laser therapy involves directing light energy into inflamed or damaged tissue to accelerate the body's natural healing process. The laser is placed in direct contact with the skin which enables specific wavelengths of light to penetrate the tissue and interact with molecules within the cells to cause several biochemical effects. One of the most important effects of laser therapy is encouraging blood flow into the area being treated. This means the cells there have a better supply of oxygen and nutrients and that waste products and swelling can be flushed out. Laser helps to reduce pain by slowing down the speed of the pain messages in nerves and it reduces inflammation by lowering the number of cells promoting the inflammatory process in the area treated. After laser treatment muscles are better able to relax and movement can become easier as a result. The treatment is painless, non-invasive and offers a drug free alternative to anti-inflammatories, pain killers and steroid injections. If you’re interested in how laser treatment could help you, please get in touch for more information 01242 673507 or mail@villageclinic.co.uk